Kyloe Support

If you can't find the answer in one of the articles below, feel free to raise a support ticket.
You can also check our status page at https://status.kyloe.plus

Learn more about

Need to raise a request? Contact us.

{"xsrfToken":"72e3b41d3c28fb0802c55b107795d4d7986ef291_lout","branding":{"id":"2","key":"kyl","name":"Kyloe Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ad004b","headerLinkHoverBGColor":"#ad004b","headerBadgeColor":"#ad004b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3ebc9d29-99ff-48c5-8ebd-98b62bb50fec/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMTc0ZjFhNy1hNmEwLTQzMjctOWM0YS1hNDQ0ODQyMzU5ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlYmM5ZDI5LTk5ZmYtNDhjNS04ZWJkLTk4YjYyYmI1MGZlYyI6WyJyZWFkIl19LCJleHAiOjE3NDMyNTQ1MjIsIm5iZiI6MTc0MzI1MzkyMn0.IG2oq79fpanNhgw-N_n2N0IjBEuwPPxYKae2kAW_r1Q&client=0174f1a7-a6a0-4327-9c4a-a444842359f2&mode=fit","logoId":"3ebc9d29-99ff-48c5-8ebd-98b62bb50fec","isLogoAvailable":true,"helpCenterTitle":"Welcome to Kyloe Support","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Kyloe Support","sharedPortalName":"Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2e1a47","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b43459a0-96a0-4dbf-8319-f4ab5cae1506/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMTc0ZjFhNy1hNmEwLTQzMjctOWM0YS1hNDQ0ODQyMzU5ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0MzQ1OWEwLTk2YTAtNGRiZi04MzE5LWY0YWI1Y2FlMTUwNiI6WyJyZWFkIl19LCJleHAiOjE3NDMyNTQ1MjIsIm5iZiI6MTc0MzI1MzkyMn0.ZWn5gZ6eFnP7V7nAfHy3iYqAR8mHd99SiskBm__o2g8&client=0174f1a7-a6a0-4327-9c4a-a444842359f2&height=300&mode=fit","bannerMediaApiFileId":"b43459a0-96a0-4dbf-8319-f4ab5cae1506","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"kyl","projectId":10001,"serviceDeskId":2,"name":"Kyloe Support","description":"<p>If you can't find the answer in one of the articles below, feel free to raise a support ticket.<br> You can also check our status page at <a href=\"https://status.kyloe.plus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://status.kyloe.plus</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"14","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10472,"iconUrl":"https://kyloepartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"8","name":"Technical support","descriptionHtml":"<p>Have you created an account in our dedicated client portal? Creating an account allows you to view all your tickets, and its history in one space! To sign up for an account, <a href=\"https://kyloepartners.atlassian.net/servicedesk/customer/user/signup?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here</a>.</p>","callToAction":"Technical support","introHtml":"<p>Need assistance with your Kyloe App, Customization or Service? Please click here!</p>","icon":10446,"iconUrl":"https://kyloepartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[2],"key":""},{"id":"12","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10450,"iconUrl":"https://kyloepartners.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f39c81d-ea59-3319-ac62-25ef63a29762","appLinkName":"System Confluence","appLinkUrl":"https://kyloepartners.atlassian.net/wiki","spaceKey":"KYL1","spaceName":"Kyloe+","spaceUrl":"https://kyloepartners.atlassian.net/wiki/spaces/KYL1","isServer":false},"labels":[],"projectKey":"KYL","serviceDeskId":2,"kbLinkDomainURLs":["https://kyloepartners.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KYL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMTc0ZjFhNy1hNmEwLTQzMjctOWM0YS1hNDQ0ODQyMzU5ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMyNTUxMjIsIm5iZiI6MTc0MzI1MzkyMn0.lvWVdreHAPBZbiXDWGAv0VGAUZGqwhECaXArfJ8EyP0","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"0174f1a7-a6a0-4327-9c4a-a444842359f2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"4e74ea1f-c0fd-4d98-9f50-8753a526c8fd","name":"Kyloe online product guides","description":"These product guides will always be updated to reflect our latest product releases and user information about all our products ","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/4e74ea1f-c0fd-4d98-9f50-8753a526c8fd","lastUpdated":"1646317732011","createdAt":"1646317593204"},{"id":"bbfe6805-87fb-4b80-ade2-fbc234e14ce6","name":"Release Notes","description":"Latest product release notes.","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/bbfe6805-87fb-4b80-ade2-fbc234e14ce6","lastUpdated":"1739370840429","createdAt":"1618318646958"},{"id":"193f10cd-7da4-455a-8356-740197edf82e","name":"General","description":"General articles for assistance with troubleshooting","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/193f10cd-7da4-455a-8356-740197edf82e","lastUpdated":"1741640428659","createdAt":"1618480598442"},{"id":"cc3c2a66-b76d-4638-bff0-3f40847492b3","name":"Kyloe AwesomeDocs","description":"Articles relating to the Kyloe AwesomeDocs suite","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/cc3c2a66-b76d-4638-bff0-3f40847492b3","lastUpdated":"1720602974251","createdAt":"1618308900890"},{"id":"c3bd9179-c312-4d44-8f16-35bb36fa6434","name":"Kyloe DataTools","description":"Articles relating to the Kyloe DataTools suite","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/c3bd9179-c312-4d44-8f16-35bb36fa6434","lastUpdated":"1720602983038","createdAt":"1618312770415"},{"id":"6849f213-14f2-4410-9e97-6e3abca7f0bd","name":"Kyloe AI Assist","description":"Articles Relating to our AI Assist App","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/6849f213-14f2-4410-9e97-6e3abca7f0bd","lastUpdated":"1739367633019","createdAt":"1720602829841"},{"id":"cac15b01-91ef-46a3-bd1b-eb90af87de91","name":"Kyloe Workflow","description":"Articles Relating to our Kyloe Workflow App","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/cac15b01-91ef-46a3-bd1b-eb90af87de91","lastUpdated":"1720602887619","createdAt":"1617893020037"},{"id":"00111fa2-e382-4c25-afb0-402c673d3671","name":"Kyloe AwesomeDocs 2.0","description":"Articles Relating to our Kyloe AwesomeDocs 2.0 suite","categoryUrl":"https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/topic/00111fa2-e382-4c25-afb0-402c673d3671","lastUpdated":"1727439242884","createdAt":"1695630548848"}]}},"sharedPortal":{"name":"Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kyloepartners.atlassian.net/wiki","kbLinkDomainURLs":["https://kyloepartners.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fkyloepartners.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3NGNjZWFlY2YxNTgwOWIxMjQzY2Y5Y2UyYzg0YzMxZjI0OWY3Y2I1MGM5NTQ1YWRiNjYwYThhZjBkNDM4NDFjIiwiaXNzIjoiYWUwM2Q5ZmMtOWU3YS0zZDQzLWI5NmYtZTJiMDc1YzdkMWQ0IiwiY29udGV4dCI6e30sImV4cCI6MTc0MzI1NDgyMiwiaWF0IjoxNzQzMjUzOTIyfQ.v36ZEYMrh1_NCjC-9Q3eDLKis-rE2ZnnYcXaz5YAFIU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImFlMDNkOWZjLTllN2EtM2Q0My1iOTZmLWUyYjA3NWM3ZDFkNCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wva3lsb2VwYXJ0bmVycy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9reWxvZXBhcnRuZXJzLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IktZTCIsImlkIjoiMTAwMDEifX19LCJleHAiOjE3NDMyNTQ4MjIsImlhdCI6MTc0MzI1MzkyMn0.HoTLFWnhxB7cZZfNgLNdoQQVRSrZbQtr_WmufzvEYF8\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://kyloepartners.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://kyloepartners.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"KYL\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"KYL\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://kyloepartners.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kyloepartners","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"72e3b41d3c28fb0802c55b107795d4d7986ef291_lout","baseUrl":"https://kyloepartners.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kyloepartners.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0174f1a7-a6a0-4327-9c4a-a444842359f2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"50fd7876852742fdb8c3d91392578102","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}